Your privacy and the protection of your personal information is very important to us.
We are committed to robust compliance with the General Data Protection Regulation
and the Data Protection Act 2018.
Who We Are
MACTU Training is the Data Controller for any personal data you give to us. Our
contact details are:
If you have any questions about our use of your personal information, or wish to
exercise your GDPR rights, please contact us using one of the methods above.
What Information We Process About You and Why
1. Website Users
On some parts of our website, we will automatically capture:
This means our systems may keep a record of what type of device and app you are
using to access our online services and from what online location. This is usually
anonymised and we cannot identify you from the information alone.
Other information may also be collected about you depending on the choice you
Most of this information is used to make our website work, to keep it secure, and to
comply with the law. We may also use it to study how visitors use our website and
make use of our other services so we can improve them.
If you contact us, for example, to enquire about a training course, express interest in
a service, or use one of the contact buttons for any other reason, we will ask for your
name, email address and telephone number. We will use this information to respond
2. Service Users
If you also book a training course or use our consultancy service, we will process all
the personal data you, or others on your behalf such as your employer, disclose to
us when making the booking. This may include your name, organisation, office
address, contact details, any previous courses attended and payment method. We
will use this information to:
At the time of booking a course or during the course, we may ask you to provide
details of any disability. This is so any reasonable adjustments can be made during
the training or assessment.
When you attend one of our regulated courses, we will ask you to provide your email
address and date of birth, and your address if you require a printed Certificate to be
provided. This is information that is required by the exam regulator.
Sharing Your Information
We will normally only use your personal data internally and will not disclose it to third
parties except where we are required by law, to exercise or defend our legal rights or where
you have given your express consent. Some exceptions to this are:
Our Legal Basis
We have a legal basis for processing your personal data in accordance with Article 6
As a provider of training courses and consultancy most of the information set out
above is processed to fulfil a contract with you or, for your benefit, with your
employer. Without it we would not be able to process your booking or attendance at
We also have a legitimate interest in processing other information about you for the
purpose of the smooth running of our business, for marketing and for planning
How Long We Keep Your Personal Data
For regulated courses, we have to keep candidate assessment papers for 3 years
and 6 months.
Where any course/certification has an expiration date, e.g., 3 years, and where you
have provided your consent at the time of attending a course, we will keep your
basic personal data – name, email address, contact number, so a reminder can be
generated to you to renew your certification.
Subject to any legal requirement, we will delete your information where you tell us
that you will no longer be attending our courses in the future or 3 years and 6 months
after you last attended a course.
For the purposes of any subscription services e.g., weekly email and blog we will
keep your information until you unsubscribe.
You can of course ask us to delete your information at any time and we will oblige
(subject to some exceptions set out in law).
Protecting Your Personal Data
We are committed to ensuring that your personal data is secure. In order to prevent
unauthorised access or disclosure, we have put in place appropriate technical,
physical and managerial procedures to safeguard and secure the information we
collect from you. This includes:
You are in complete control. Subject to some legal exceptions, you have the right to:
To learn more about these rights please see the ICO website.
Please address any such requests to firstname.lastname@example.org
If you do this, in some cases we may not be able to provide your requested service
(e.g., course or blog subscription) where the information processing is an integral part
of the service. We will tell you if this is likely to be the case.
If you are dissatisfied with our response you can complain to the Information
Commissioners Office. The full address is:
Information Commissioners Office
Telephone 0303 123 1113 (local rate) or 01625 545 745
Fax 01625 524 510
Last update: October 2022